Frequently asked questions
When will I receive my order?
Your order will be shipped as soon as possible. Delivery times depend on the workload of the carriers. Below is an indication of the expected delivery times per region:
- Netherlands: 1–2 business days
- Belgium & Germany: 2–4 business days
- Rest of Europe: 3–8 business days
Please note that delays may occur if carriers are experiencing high demand.
What are the delivery fees?
Netherlands: €4.95 per order / free shipping on orders over €75
Belgium: €7.95 per order / free shipping on orders over €130
Rest of Europe: €8.95 per order / free shipping on orders over €130
What payment methods do you accept?
We accept the following payment methods:
Credit cards:
Maestro, Visa & Mastercard
Digital wallets:
PayPal, Apple Pay
Bank & direct payment methods:
iDEAL, Klarna, Bancontact
How to return my items?
You have 30 days after receiving your order to return your items. The product must meet our return conditions.
Return costs are the responsibility of the customer (€7.10) and will be deducted from the refund.
You can easily register your return through our self-service return system.
Please visit our return policy page for more details.
How can I get in contact?
You can contact us through the following channels:
- Email: info@l38.nl
- Live chat